I have mixed feelings about CONS and blaming hospital workers for transmitting CONS infections. I don't just want to say, oh well, infections happen, because there are measures we can take to try to decrease the rate of such infections, like good hand washing, and I think we need to keep trying to improve in this area. On the other hand, even with our best efforts some babies get CONS infections. I don't think any hospital has totally eradicted it from their NICU. Also, it's possible that the mother or another visitor transmitted the CONS bacteria to the baby.
The mother kept complaining and said that she should transfer the baby to the hospital across town, where her aunt works and where "they know how to take care of babies." Finally, our nurse had had enough. She asked the mother where she received her prenatal care, knowing that mother had very limited prenatal care, and knowing that she had used marijuana during her pregnancy. When asked why she hadn't gone for more prenatal care, the mother sputtered a bit and said it was because she had planned to abort the babies, but when the father went to jail she decided to have them. (We couldn't figure out that reasoning either, but hey, whatever blows your hair back.)
We know that we're supposed to be nice to parents of NICU babies, even when they are critical of us. We know that hospitals should offer good customer service. We know that having your baby in an NICU can be stressful and make you say things you might not otherwise say. But if there is one thing we have trouble tolerating, when we're doing our best to optimize these kids' outcomes, it's taking crap from a mother who didn't even care enough about them to get decent prenatal care. After all, we're only human, too.