Thursday, April 27, 2006

Hassle

I just got paged from the main administration office. "Hello?"
A snippy voice said "You haven't come by and signed that letter yet."
"What letter? Was I told about this before?"
"I paged you last week about it.''
"I was on vacation last week."
"Oh." Her snippiness lessened when she realized this was the first I was hearing of the letter, but she still seemed a little annoyed.

Not long ago a nurse relayed a message to me. "The pharmacy wants you to know that they are out of vitamins for the parenteral (IV) nutrition. Is it okay if they make it without the vitamins?" Well, no, it's not okay, but do I have any choice in the matter? This came a day after I found out that we had run out of yellow nipples for baby bottles. (There are yellow nipples for full term babies and red ones for premies.) How can a nursery run out of nipples? On that same day they told me we didn't have any more kits for hook ups to the breast pump, meaning that mothers of our premies couldn't pump their breast milk here. Fortunately, they found those about an hour later. We weren't out of them. It's just that nobody could find them.

Later that day I showed up in the classroom, ready to give my scheduled noon lecture to the residents and students. The second Thursday of the month is neonatology lecture day - except for this second Thursday, because without notifying neonatology, they had given the lecture slot to someone else. I don't mind not having to give a lecture, but couldn't they notify me before I had prepared it? Finally, I went to back to my office to find a voice mail from the director of medical education, chewing me out for missing my scheduled Wednesday morning lecture. Huh? I had never been asked to give a Wednesday morning lecture.

As you can see, sometimes parts of our hospital don't work so well, and it can get very frustrating. TIME magazine has an article this week about what doctors hate about hospitals, and it's mainly about medical errors and mishaps. I don't like those, either, of course, but what I hate about a hospital is when it is so inefficient it makes it a hassle to do your regular job. I don't mind tough medical problems. We expect those. It's the problems like lost blood samples, or test reports that take forever to come back, or scheduling screw ups, or - a problem particularly bad in our hospital - running out of supplies, that drive me crazy.

What do doctors want from a hospital? The ability to practice medicine with as little extraneous bother as possible. I suspect patients would like their doctors to be able to do that too.

11 Comments:

Blogger Ex Utero said...

Amen brother.

10:58 AM  
Blogger That Girl said...

It bothers the patient's parents who spend half their life in the hospital and see this stuff in action, I can tell you that.

12:12 PM  
Blogger Flea said...

Think life in the community is hassle-free? Think again, my brother!

best,

Flea

5:10 PM  
Anonymous Ariella said...

Hm. As someone who's seen it from both sides (both parents are doctors, but I am not), I can say that I think it's the insurance companies most people would rather have out of doctors' hair -- both in hospitals and in private practice.

5:15 PM  
Blogger neon88 said...

Well, if we're going on a rant... how about when some administrator stops ordering an item we've been using for years and replaces it with something else because it's cheaper or to conform to adult ICU's WITHOUT CONSULTING US. And when did Secretaries Day get replaced by Administrators Day? Secretaries are helpful and productive. What did Shakespeare say? "Kill all the lawyers, and then the administrators."

7:28 PM  
Blogger Michelle Fuller said...

In Novermber our 26 weeker was born. She's home now and doing splendidly. If you like these stories, feel free to read our blog. joshfuller.blogspot.com

12:34 AM  
Blogger neonataldoc said...

Thanks, everyone. I figured others could commiserate! Flea, I'm sure there are challenges in the community too. Neon88, I know exactly what you mean, and I hate it when that happens.

Congratulations, Michelle.

10:10 AM  
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